Hospitality and Marketing Course Practice Test

User-generated content (UGC) offers hotels a unique and authentic way to connect with potential guests. Displaying user-generated content on social media allows hotels to showcase real experiences shared by their guests. This type of content is often perceived as more trustworthy and relatable than traditional advertising, as it reflects genuine opinions and experiences.

When hotels feature photos, reviews, or testimonials posted by guests, they can effectively create a sense of community and encourage engagement. This not only enhances the hotel’s credibility but also invites potential customers to envision their own experiences. As people often trust recommendations from their peers more than from brands, UGC can significantly influence the decision-making process for prospective visitors.

In contrast to other options, ignoring guest feedback would miss opportunities for improvement and engagement. Focusing solely on professional advertising may lack the authenticity that potential guests seek. Limiting online presence to industry awards does not showcase the everyday experiences and testimonials that resonate more with travelers. Thus, leveraging user-generated content through social media is a powerful strategy for hotels to enhance their marketing efforts.