According to Bill Marriott's philosophy, who should be the first set of people to satisfy in a business?

Bill Marriott's philosophy emphasizes that the first group to prioritize in a business should be employees. This approach highlights the belief that satisfied employees lead to satisfied customers, which in turn drives company success. It stems from the idea that when employees feel valued, respected, and empowered, they will provide better service and experience to customers. Ultimately, happy employees create a positive work environment, inspiring them to go above and beyond in their roles, which directly contributes to customer satisfaction.

This perspective is a cornerstone of many successful hospitality organizations, underlining the importance of internal customer care before external customer service. By focusing on the well-being of employees, companies can sustain a strong customer base, as engaged and motivated staff are more likely to deliver exceptional service and foster loyalty among patrons. The philosophy suggests that employees are the key drivers of customer satisfaction and, by extension, business success.